We take every complaint about our journalism seriously. This page explains how to raise a concern about anything published on Lagepunkt (lagepunkt.de), how we investigate it, and what you can expect from us in return. Our aim is to resolve issues fairly, transparently and without unnecessary delay.
How do I submit a complaint to Lagepunkt?
Send your complaint by email to complaints@lagepunkt.de. Please include the article title, URL and publication date, a clear explanation of what you believe is inaccurate or problematic, and any supporting evidence you have. You do not need to use a special form — a straightforward email is sufficient. If you prefer not to write in English or Swedish, you may use German; our editorial team can process it. Complaints are reviewed in the order they are received, and we aim to acknowledge every submission within two working days.
What happens after I submit a complaint?
Your complaint is first logged by our fact‑checking team, led by Lisa Schumacher (ansvarig för faktagranskning). We assess whether the issue concerns a factual error, a misleading statement, an omission, or a breach of our editorial standards. If the complaint falls within our scope, we investigate by reviewing sources, consulting the article’s author and editor, and, where appropriate, checking original documents or data. Complaints that are vague, anonymous or clearly outside our remit — such as disputes about advertising or third‑party content — may be closed with a brief explanation. For every valid complaint we aim to provide a substantive response within ten working days. Where the investigation takes longer, we will tell you and give a revised timeline.
Who handles complaints at Lagepunkt?
Day‑to‑day handling is managed by Lisa Schumacher’s fact‑checking team. If the complaint cannot be resolved at that level, or if it relates to a significant editorial decision, it is escalated to Thomas Kuhn, Chefredaktör (anders.lindqvist@lagepunkt.de). Thomas is responsible for all editorial standards, publication decisions and corrections at Lagepunkt. He makes the final call on whether a correction, clarification or retraction is needed, and he personally signs off on any public correction that relates to a formal complaint. No complaint is ever closed without a named editor being accountable for the outcome.
What you can expect from us
You can expect a reply that is specific, honest and grounded in our editorial standards. If we made a mistake, we will correct it promptly and transparently in line with our Corrections Policy. If we believe the original content was accurate, we will explain our reasoning with reference to the sources we used. We will never dismiss a complaint without giving reasons, and we will always treat complainants with courtesy, regardless of the outcome. Our Editorial Policy sets out the standards every piece of content on this site must meet, and we apply those same standards when assessing a complaint. We also keep a record of complaints and use them to improve our editorial processes over time.
What if I am not satisfied with the outcome?
If you believe your complaint has not been properly addressed, you may ask for it to be reviewed by Thomas Kuhn directly. Thomas will re‑examine the case, consult with the original investigator and, if necessary, speak to the author and editor. His decision is final within Lagepunkt. We also encourage you to read our Privacy Policy to understand how we handle any personal data you share with us during the complaints process. If your complaint concerns a matter of legal or regulatory compliance, you may wish to seek independent advice, but we ask that you first give us the opportunity to address it directly.
Questions or concerns?
If you are unsure whether to submit a formal complaint, or if you simply want to discuss something you have read, please contact our general editorial team at editorial@lagepunkt.de. For anything related to advertising, sponsorship or commercial partnerships, use advertising@lagepunkt.de. General enquiries can be sent to info@lagepunkt.de. You can also visit our Contact page for full details. We are committed to maintaining the trust of our readers, and every complaint helps us do that better.